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Store Policy

Because We Care

We founded Tati's Crafty Store LLC with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

Fulfilment/Shipping policy

We are a made to order company. Any orders received would be handmade and personalized and will ship out to you once completed. Please allow 7 days for order fulfillment on a order of 50 items or less. If you are ordering a bulk order of 51 items or more please allow 16 day turn around period as all of our items are handmade and personalized. Which is also disclosed to you upon finalizing your purchase. Items that are not custom will ship within 3-5 business days.

Privacy Policy

Thank you for visiting our website for Tatis Crafty Store LLC (“Tati’s Crafty Store”). This website (www.tatiscraftystore.com) is operated by Sonja Hendricks (Sole Proprietor Owner) of Tatis Crafty Store LLC (“Tati’s Crafty Store”)

As a handmade and item personalization Internet retailer, we understand that privacy is important, and we have posted this privacy policy to let you know what types of personal information we collect on this site, how we use it and whether it is shared with any unaffiliated third parties for marketing purposes. We encourage you to refer to this policy on an ongoing basis to stay up-to-date on our most current privacy practices, which may change from time to time as we continue to develop this site. The date that this policy last was changed is noted below. Please note that this privacy policy applies only to this website. 

Information Collected When You Visit Our Website and How We Use It

Tatis Crafty Store LLC only collects personal information that you voluntarily submit to this site, and we use that information for the purpose for which it was submitted. The following are examples of the types of personal information that are collected and how they are used:

  • If you ask to be added to the mailing list (e.g., you want to receive Tati’s Crafty Store Marketing emails), we will provide your information and you will be added to our marketing list. In that case, please note that your information may be shared with other Tati’s Crafty Store affiliates and/or third parties for marketing purposes.

 

How We Use Cookies

  • Tati’s Crafty Store LLC automatically receives and records information on our server logs from your browser, including your IP address, cookie information and the page you browsed. However, that information is not used to identify and track you as an individual when you’re browsing our site.

  • Tati’s Crafty Store LLC uses cookies only to customize the look of the site and to offer assistance when completing our forms so that a user is not required to retype the same information. For example, if you have the Macromedia Flash plug-in, we will offer pages that contain Flash animations. Tati’s Crafty Store LLC. does not use cookies to track your movement through the site.

If you have any questions about our privacy practices and the choices you have regarding the use of your personal information for marketing purposes, you may call our Customer Service Number at 609-255-4347. You also may email us at: tatiscraftystore@gmail.com

Security

Tatis Crafty Store LLC is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Children’s Privacy

Tatis Crafty Store LLC does not knowingly collect information from children under 13 years of age on this website. It is Tatis Crafty Store LLC policy to comply with the Children’s Online Privacy Protection Act on each of its websites, as applicable.

This policy last was updated on July 27, 2023.

Return / Refund Policy 

Last updated July 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy. 

*IMPORTANT*

If item has been custom made for you with custom text you provided, the item will not be elegible for a return or refund. Although we know you will be happy with your purchase. Our products are of great quality and every detail is precisely placed to perfection.

RETURNS

All returns must be postmarked within 5 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS 

To return an item, please email customer service at tatiscraftystore@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided and item with tags. To process a return please reach out to us via phone or email. 

[Return shipping charges will be paid by you. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  You may also use the prepaid shipping label enclosed with your package. Please note, you will be responsible for all return shipping charges. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [5] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be [returned] or [exchanged]:

  • [Personalized Item]

  • [Used Items]

  • [Items Not Having Tags Still In Place In Garment]

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A $[10.00] restocking fee will be charged for all returns in excess of $[100].

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning, please contact us at:

[tatiscraftystore@gmail.com]

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